Refund policy
Returns & Refund Policy
At Inflame, we are committed to supplying high-quality products. If your order arrives defective, damaged, or incorrect, we'll work with you to resolve the issue promptly.
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer law.
Defective, Damaged or Incorrect Products
If you believe your product is defective, damaged during transit, or you have received the wrong item, please contact us within 10 days of receiving your order.
To help us assess your claim, please provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging (where applicable)
All returns must be approved by Inflame before being sent. Returns sent without prior approval may not be accepted.
Change of Mind
We do not accept returns or exchanges if you change your mind, order the wrong product, or no longer require the item.
Please choose carefully before completing your purchase.
Return Shipping
If a return is approved because the product is defective, damaged, or incorrect, Inflame will advise you on the appropriate return shipping arrangements.
Where a return is approved for any other reason at our discretion, the customer is responsible for all return shipping costs.
Refunds
Once we receive and inspect the returned product, we'll notify you of the outcome.
If a refund is approved, it will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.
Where appropriate under the Consumer Guarantees Act, Inflame may offer a repair or replacement instead of a refund.
Contact
If you have any questions about this Returns & Refund Policy, or believe your product is defective, damaged, or incorrect, please contact us before returning your item.
Email: sales.inflame@outlook.com
Return Address:
Inflame
63 Jervois Street
Dargaville 0310
New Zealand